Privacy Policy

Last updated: April 9, 2026

Handymen Network LLC ("Handymen Network," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website at handymennetwork.com, our mobile application, or any related services (collectively, the "Platform").

1. Information we collect

Information you provide

• Account information: name, email address, phone number, password
• Service addresses: street address, city, state, ZIP code
• Payment information: processed securely by our payment processor (Stripe); we do not store full credit card numbers on our servers
• Booking details: service selections, notes, scheduling preferences
• Handyman verification data: government-issued ID, insurance certificates, bonding documentation, background check authorization
• Communications: messages sent through the Platform, support requests
• Reviews and ratings: feedback you provide about completed services

Information collected automatically

• Device and usage data: IP address, browser type, operating system, pages visited, time spent, referring URLs
• Location data: approximate location from IP address; precise GPS location only when you grant permission (used for dispatch matching and ETA calculations)
• Cookies and tracking: we use cookies and similar technologies for authentication, preferences, and analytics (see Section 6)

2. How we use your information

• To create and manage your account
• To process bookings and payments
• To match you with qualified, available Handymen in your area
• To provide real-time job tracking and status updates
• To verify Handyman credentials, insurance, and bonding
• To facilitate communication between Customers and Handymen
• To send transactional emails (booking confirmations, status updates, receipts)
• To improve the Platform and develop new features
• To detect and prevent fraud, abuse, and security issues
• To comply with legal obligations

3. How we share your information

We do not sell your personal information. We may share information with:

• Handymen / Customers: limited information necessary to complete a booking (e.g., service address shared with the assigned Handyman; Handyman's first name shared with the Customer after assignment)
• Payment processor (Stripe): payment information for transaction processing
• Background check providers: Handyman identity and authorization data for vetting
• Analytics services: anonymized or aggregated usage data to understand how the Platform is used
• Legal compliance: when required by law, subpoena, court order, or to protect the rights, property, or safety of Handymen Network, our users, or the public
• Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

4. Data retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law (e.g., financial records, tax compliance).

5. Data security

We implement industry-standard security measures including encryption in transit (TLS/SSL), encryption at rest for sensitive data, secure authentication, and access controls. While we take reasonable steps to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

6. Cookies and tracking

We use the following types of cookies and tracking technologies:

• Essential cookies: required for authentication, security, and core Platform functionality
• Analytics cookies: help us understand how visitors use the Platform (e.g., StatCounter for aggregate traffic analytics)
• Preference cookies: remember your settings and choices

You can control cookies through your browser settings. Disabling essential cookies may prevent you from using certain Platform features.

7. Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information (subject to legal retention requirements)
• Object to or restrict certain processing of your data
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at hello@handymennetwork.com. We will respond within 30 days.

8. California residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.

9. Children's privacy

The Platform is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it promptly.

10. Third-party links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Platform or by email. Your continued use of the Platform after changes take effect constitutes acceptance of the updated policy.

12. Contact us

Questions about this Privacy Policy? Email us at hello@handymennetwork.com.